One year ago, Cape Air launched our new airline platform , a 100% completely new, scalable and modern airline passenger service and reservations system. After 130,000 flights and three New England superstorms, we can say the system has been fully tested and is proven, reliable and efficient. The new system made it easy for Cape Air to roll out a steady stream of new features and releases that lighten the load for customers and employees. In the past 12 months, Cape Air integrated 464 improvements with an average integration time of only 30-45 days. The integration between the reservations and departure control components allows Cape Air employees to easily shift between the call center and the airport -- using a system that looks and feels the same across these very unique functions. Agents love how easy it is to check in passengers and baggage, and to add other additional information, to better serve their customers. Cape Air customers often cite the ease of use, convenience of booking with a profile, how quickly and easily they can change and cancel reservations, and the general intuitiveness of the system. case study .Posted by Ed Orciuch, Manager, Software Engineering, Travel
3 comments :
Hey, Really interesting blog providing information about flights providing tickets at the best rates but I would like to suggest Lucknow to Delhi Flights and get the best discounts and cheap rates on domestic and international Flight Booking around the world.
Hey, Really interesting blog providing information about flights providing tickets at the best rates but I would like to suggest Domestic Flight Offers and get the best discounts and cheap rates on domestic and international Flight Booking around the world.
When unplanned events strike good holistic doctors near me
or major infrastructure upgrades are required, we have the capability to move between parallel systems without downtime.
Post a Comment