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Club Premier achieves rapid results in only six months
Friday, August 10, 2012
Six short months ago, Club Premier
announced
it would be using QPX™ to power online award shopping on
www.clubpremier.com
. They’ve accomplished quite a bit since then, and we wanted to share a quick glimpse:
Grew online flight award redemption nearly 30% by making it easier for members to shop for and redeem Aeroméxico flight awards on their new website.
Introduced calendar shopping for Aeroméxico flights, allowing members to view all available flights within the week or the month they’re interested in traveling.
Improved look to book ratios by more than 2x, a statistic that is well above the industry average.
Dramatically reduced call times for their members and customer service agents, by deploying the same advanced functionality in their call centers.
Jeremy Rabe, CEO at Club Premier, Aeroméxico said, “We’ve been very happy with the initial launch and how quickly we’ve been able to add new functionality to our site since. Our Club Premier members now have even more flexibility and value for their loyalty.”
Check out the full
case study
to learn more about the early results Club Premier has achieved with QPX™.
Posted by Brian Mulvey, Program Manager
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