Travel Blog
The latest news and notes from the Travel team
Find flights while on the go
Tuesday, February 21, 2012
(Cross-posted on the
Google Inside Search blog
)
Planning trips is fun and exciting, and ideas for where to go on your next adventure can strike you when you're in the most unexpected location. Last week I met a friend for coffee, and he told me about his recent trip to Maui. His story and photos inspired me and I immediately made a note to myself to check flights to Hawaii at home.
Since we launched
Flight Search
back in September, we’ve been hard at work improving the features, increasing coverage and making it easy to
find flight results directly from google.com on your desktop
. Starting today, we're also making it easier to find flights departing from the US on your mobile device.
For example, when you search for [flights from Chicago to Daytona Beach] you’ll see a table that shows available flights, including duration and prices. You can adjust dates on the page, or click any flight to further research and book your trip.
The Flight Search feature on mobile browsers offers all the benefits of Flight search on desktop:
Find flights quickly with results that load instantly and a list that’s easy to scan
Discover places to go on a map - see ticket prices for various destinations by surfing the map. You can filter by price, airline, or flight duration.
Find the best time to go - Click the calendar icon to see what dates will get you low prices.
The feature is available on Android and iOS devices. To learn more about the Flight Search feature, see our tips at
http://www.google.com/insidesearch/flights.html
.
Posted by Gus Prevas, Software Engineer
Customer relationships are key
Thursday, February 02, 2012
Each year we interview our QPX™ pricing and shopping customers to find out what we do well and where we need to improve. Since we started the survey in 2007, we’ve seen satisfaction with our products and service climb. We were especially pleased that this year’s survey yielded strong results. 100% of participants were somewhat or very satisfied with our QPX pricing and shopping products, and 96% were somewhat or very satisfied with the service we provide. One customer said that while there is always room for improvement, the service gets better every year -- from the engineers to the technical support staff to the customer-facing team.
While it’s great to hear the positive feedback, the real value is in what we do with the suggestions for improvement. Our internal teams look forward to hearing the survey results and are focused on coming up with creative solutions to address any suggestions identified by our customers.
My hat’s off to all the teams that focus on making our products even better and giving our customers the tremendous support that keeps them so happy. We’re committed to listening to what our customers want and partnering with them to make them successful. I think that’s what makes these relationships so strong.
Posted by Eli Sanders, Director, Technical Account Management and Customer Support
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